Safe India Movers and Packers, we strive to provide the highest quality of service to our customers. However, we understand that there may be circumstances where a refund is necessary. This Refund Policy outlines the terms and conditions under which refunds are granted.
1. Refund Eligibility
Refunds may be requested under the following circumstances:
Service Cancellation: If you cancel your booking within [insert cancellation period, e.g., 24 hours] of your scheduled service, you are eligible for a full refund.
Service Not Rendered: If we fail to provide the agreed-upon services as outlined in your booking confirmation.
2. Non-Refundable Situations
The following situations are not eligible for a refund:
Cancellations made less than [insert cancellation period, e.g., 24 hours] prior to the scheduled service.
Changes made to your booking after it has been confirmed, which may incur additional charges.
If the customer fails to be present on the scheduled day of service.
Damages or losses resulting from unforeseen circumstances (e.g., natural disasters, accidents).
3. Refund Process
To request a refund:
Contact Us: Email our customer service team at [insert email address] or call us at [insert phone number].
Provide Details: Include your booking number, contact information, and a brief description of the reason for the refund request.
Processing Time: Refund requests will be reviewed within [insert processing time, e.g., 5-7 business days]. Once approved, refunds will be processed back to the original payment method used for the transaction.
4. Partial Refunds
In certain cases, such as service disruption or changes made by us, a partial refund may be issued at our discretion.
5. Amendments to the Refund Policy
Safe India Movers and Packers reserves the right to modify this Refund Policy at any time. Any changes will be posted on our website, and your continued use of our services signifies acceptance of the updated policy.